Common support questions

How do I contact PokerRoll support?

Sign in and send a report from this page — pick whether it is a bug, an improvement or a flow proposal, and describe what happened. If you cannot sign in, write to [email protected].

Where do I see the answer to my report?

In your inbox. Every report becomes a thread there, replies from support arrive as comments under it, and you can answer in the same thread.

What should a bug report include?

What you did, what you expected, and what happened instead, plus your device and browser or app version. If it concerns one session, say which one, and tick the blocking option if it stops you using the app.

I use the mobile app. Is support the same?

Yes. Reports from the web app and from the Android and iOS apps arrive in the same place. Mention the platform and the app version so the problem can be reproduced.

How do I delete my account and all of my data?

Open account deletion from your profile. You confirm with a code sent to your e-mail and a typed confirmation phrase; your account, sessions, bankroll history and PokeAI notes are then deleted permanently and cannot be restored.

Who do I contact about privacy or my personal data?

[email protected]. The Privacy Policy sets out what is stored, for how long, and which rights you can exercise.